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Overview disasters

In the overview below you will find examples of incidents that occur in practice. If you have any questions reviewing the incidents? Call 088 – 26 46 000 or email info@coinbv.nl

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Heavy rain results in a short-circuit

Heavy rainfall results in a short-circuit in the building next door to a large asset manager. Sparks erupt from the ground, and power to the area is cut shortly afterward. The COIN emergency number is called; phone numbers are switched through to the recovery location, workstations are provided with current PC-images and the Contact Centre’s employees can get back to work.

Water enters telephony centre

During maintenance work water enters the telephony centre causing a short-circuit. As the supplier doesn’t hold this circuit board in stock, replacement is only possible after a number of days. As the organisation handles a lot of telephone traffic the decision is taken to relocate to the recovery location. Work continues from here.

Heavy rainfall, sewer overflows

Extreme weather results in exceptionally heavy rainfall. The down-pipes are unable to handle this volume of water, which overflows the edge of the roof along the façade. Eventually the sewer also overflows, water entering the server room and cutting the power supply. At the recovery location COIN provides both workstations and recovery servers, together with the client’s data.

Fire in data center

A fire affects a data centre of a large telecom provider, disabling most of the mobile phone traffic. Various organisations that are able to work from home are unreachable by mobile and these are particularly dependent on mobile phone services. As a result COIN’s Telephony-By-Pass (TBP) is activated, enabling these organisations to again be reachable.

Strange smell employees becoming unwell

At a financial services provider, a strange smell results in employees becoming unwell. The building - with almost 1200 employees - is evacuated by the emergency services and ambulances take 15 people to hospital. Until the investigation is concluded and the problem resolved, work continues for several weeks at the recovery location.

Cyber attack disrupts data centre

An individual in a railway station claims to have a bomb, threatening to explode it. The station is sealed tight, the immediate area being evacuated. The client has two office buildings that act as fall-backs for each other. Bomb disposal units call for the evacuation of a large area, which encompasses both buildings. The client moves to the COIN recovery location where it can continue its activities. Telephones are switched through enabling incoming calls to be answered by the Contact Centre.

Bomb in a railway station

An individual in a railway station claims to have a bomb, threatening to explode it. The station is sealed tight, the immediate area being evacuated. The client has two office buildings that act as fall-backs for each other. Bomb disposal units call for the evacuation of a large area, which encompasses both buildings. The client moves to the COIN recovery location where it can continue its activities. Telephones are switched through enabling incoming calls to be answered by the Contact Centre.

Word leader meeting road closed

During an important meeting of world leaders in 2014 part of the city is cordoned off. Roads into and from the city are also closed, or have only limited access. Some COIN clients experience difficulties as a result, and use our recovery locations to ensure they can continue their business critical processes

Rainwater starts to leak

Rainwater starts to leak in to the Contact Centre, located in a high-rise office building. Initially only a few drips fall from the ceiling; waste bins are placed to catch them whilst the building management is called. The COIN emergency number is also called and the in-house emergency services evacuate the building. Water comes in faster, the ceiling becoming soaked. The water cascades everywhere, flooding four floors. Workstations and equipment are damaged and a short-circuit occurs. Because COIN’s Telecom-By-Pass has been activated however, the Contact Centre agents can continue their work at the COIN recovery location. This makes possible correct call centre routing to the proper experts, makes their prompt systems available to them, and restores access to the wall-board for supervisors.

Disasters cannot be planned,

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